20 September 2021

CATEGORIES AND CRITERIA 2021

Covid-19 and the fallout of the pandemic was the biggest factor influencing the performance of the property market in 2020. In light of this, our category and entry criteria will reflect the changes in the market and the new elements required to function in this environment.

LENDER

Best BDM Team

Despite the limitations caused by Covid-19, which BDM team stood out in 2020 for:

  • Keeping lines of communication open with brokers, despite challenges
  • Adapting to unprecedented working requirements
  • Fast responses to queries
  • Excellent industry knowledge

Best Buy-to-Let Lender

Despite the limitations caused by Covid-19, which buy-to-let lender stood out in 2020 for:

  • Going beyond expectation with service
  • Providing clear communication and case updates for brokers and landlord clients
  • Adapting to unprecedented circumstances
  • Innovative products and criteria
  • Easy-to-use systems

Best Equity Release/Lifetime Lender

Despite the limitations caused by Covid-19, which equity release/lifetime lender stood out in 2020 for:

  • Offering a diverse range of products
  • Efficient turnaround times
  • Ensuring clients were offered the correct products for their needs
  • Providing clear communication and information
  • Competitive rates

Best Large Loan Lender

Despite the limitations caused by Covid-19, which large loan lender stood out in 2020 for:

  • Maintaining a range of products
  • Offering bespoke deals
  • Criteria to accommodate a range of client needs
  • Top service provided to brokers and their clients

*NEW FOR 2021* Best Lender for Technology

Despite the limitations caused by Covid-19, which lender stood out for its use of technology in 2020 based on the following:

  • Adapting all tech to allow for remote working
  • Use of desktop valuations
  • Speeding up and simplifying all stages of the mortgage process
  • Offering digital rather than paper options
  • Assisting brokers in finding the right products for their client

Best Mortgage Lender 

Despite the limitations caused by Covid-19, which mortgage lender stood out in 2020 for:

  • Continuing to offer a wide range of products, including for those with smaller deposits
  • Criteria to accommodate diverse clients
  • Turning around applications in an efficient manner
  • Supporting brokers and maintaining strong communication
  • Adapting to working remotely
  • Making use of desktop valuations

Best Second Charge Lender

Despite the limitations caused by Covid-19, which second charge lender stood out in 2020 for:

  • Products to accommodate a wide range of clients
  • Offering bespoke deals
  • Striving for the highest standards in the lending space
  • Evidence of improvement and evolution

Best Short-term Lender

Despite the limitations caused by Covid-19, which short-term lender stood out in 2020 for:

  • Offering a diverse range of products
  • Criteria to accommodate a range of client needs
  • Adapting to the challenges of the year
  • Innovation and evolution

Best Specialist Lender 

Despite the limitations caused by Covid-19, which specialist lender stood out in 2020 for:

  •  Offering a diverse range of products to borrowers with special requirements
  • Underwriting that ensures each client receives the right product
  • Adapting to the challenges of the year
  • Clearly and quickly communicating updates and changes with brokers

PROVIDER

Best Conveyancing Firm

Despite the limitations caused by Covid-19, which conveyancing firm stood out in 2020 for:

  • Adapting to the challenges of working remotely
  • Providing quick and clear communication with brokers
  • Transparency in all areas of the legal process

Best Mortgage Protection Provider

Despite the limitations caused by Covid-19, which mortgage protection provider stood out in 2020 for:

  • Working with brokers to improve knowledge of the market
  • Innovation and evolution
  • Adapting to working remotely
  • Quality products for a wide range of customers

Best Surveyor/Valuer

Despite the limitations caused by Covid-19, which surveyor/valuer stood out in 2020 for:

  • Expertise in the sector
  • Adapting to the significant challenges of remote working
  • Investment in technology
  • Smooth and transparent processes

Best Technology Provider 

Sponsored by Precise Mortgages

Despite the limitations caused by Covid-19, which technology provider stood out in 2020 for:

  • Assisting the industry in navigating the challenges caused by the pandemic, such as working from home
  • Innovation and programme development
  • Constantly seeking improvement
  • Outside the box thinking

BROKER

Best Broker for Buy-to-Let

Sponsored by BM Solutions

Despite the limitations caused by Covid-19, which buy-to-let broker stood out in 2020 for:

  • Adapting to the challenges posed by the pandemic
  • Expertise in the space
  • First-class service provided to clients
  • Innovative products
  • Managing and communicating regulatory changes in the sector

Best Broker for Digital Innovation 

Sponsored by Barclays

Despite the limitations caused by Covid-19, which broker stood out in 2020 for digital innovation by:

  • Investment in technology
  • Digital innovation
  • Improving client processes through technology during the pandemic
  • Preparing for digital advances in the future

Best Broker for Equity Release

Despite the limitations caused by Covid-19, which equity release broker stood out for:

  • Adapting to remote working 
  • Expertise in the field
  • Clear communication with clients on the nature of the product
  • Focus on a positive company environment

Best Broker for Protection

Despite the limitations caused by Covid-19, which broker stood out for their protection service by:

  • Communicating the need for protection and how it works clearly and concisely to clients
  • Offering expertise in the protection space
  • Improving systems and training
  • Adapting to the challenges posed by the pandemic

Best Broker for Short-term Lending 

Despite the limitations caused by Covid-19, which broker offering short-term lending products stood out for:

  • Expertise in the short-term lending space
  • Always keeping the borrower at the front of mind in processes
  • Business growth despite the challenges posed by the pandemic
  • Access to a wide range of products

Best Second Charge Broker

Despite the limitations caused by Covid-19, which second charge broker stood out in 2020 for:

  • Expertise in this specialist space
  • Putting customer outcomes at the heart of everything
  • Training programmes for brokers
  • Evidence of improvement and growth
  • Adapting to remote working

Best Small Broker 

This award recognises the best small broker firm with five or fewer mortgage advisers. Despite the limitations caused by Covid-19, which small broker stood out in 2020 for:

  • Adapting to the many challenges presented by the pandemic
  • Proven expertise in a range of mortgage sectors
  • Growth, innovation and ambition
  • Offering something different from rivals

Best Mortgage Broker 

Despite the limitations caused by Covid-19, which mortgage broker stood out in 2020 for:

  • Proving their expertise across a range of mortgage sectors
  • Always putting the client first
  • Innovating and improving despite the challenges posed by the year
  • Investment in staff training
  • A positive work environment and company ethos

 

DISTRIBUTOR

Best Mortgage Club 

Despite the limitations caused by Covid-19, which mortgage club stood out in 2020 for:

  • The support offered to brokers throughout the pandemic
  • Working with lenders to secure a wide range of products for members
  • Efforts to improve processes in the industry
  • Training, communication and information available to members
  • A range of additional services relevant to brokers

Best Network up to 300 ARs 

Despite the limitations caused by Covid-19, which network with up to 300 ARs stood out in 2020 for:

  • The support offered to AR brokers throughout the pandemic
  • Shining a positive light on the intermediary mortgage sector
  • Business training offered
  • Use of technology
  • Expertise across the industry

Best Network 300+ AR

Sponsored by Halifax Intermediaries

Despite the limitations caused by Covid-19, which network with more than 300 ARs stood out in 2020 for:

  • The support offered to AR brokers throughout the pandemic
  • Shining a positive light on the intermediary mortgage sector
  • Business training offered
  • Use of technology
  • Expertise across the industry

Best Specialist Broker/Distributor 

Sponsored by Kent Reliance for Intermediaries

Despite the limitations caused by Covid-19, which specialist broker/distributor stood out in 2020 for:

  • Expertise across a range of specialist mortgage products
  • Putting customers at the heart of everything
  • Adapting to the many challenges presented by the pandemic
  • Evidence of growth and improvement

INDIVIDUAL PERFORMANCE AWARDS

Best Mortgage Administrator 

Sponsored by Pepper Money

Despite the limitations caused by Covid-19, which mortgage administrator stood out in 2020 for:

  • Providing an efficient and effective service
  • Developing key relationships
  • Being vital to the firm’s success
  • Showing initiative as a self-starter

 

Mortgage Personality of the Year 

Which character in the mortgage world should be named personality of the year?

 

Outstanding Contribution Award 

Sponsored by HSBC UK

Who has gone above and beyond in the industry to prove that they deserve to win this year’s sought-after contribution award?

 

IN ASSOCIATION WITH

SPONSORED BY

accord
Bank of Ireland
barklays
bm solution
halifax
kentrelience
MAB
paragon
pepper money
precise
open partnership

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